Consulting / Implementing

Bob Paladino & Associates, LLC expert Balanced Scorecard and Corporate Performance Management (CPM) Services How do winning companies translate the text books and seminars into effective implementations that employees can understand? Why do so many company managers with good intentions stop short of true implementation? Are you "Implementing for Results"? Our firm provides a full range of proven award winning CPM expert implementation services through a combination of recognized subject matter experts, boutique consulting firms and larger consulting partners . Many firms offer methods, this seasoned team offers real world implementation results.

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Click here for APQC CPM article

Learn how to 1) Mobilize, 2) Translate, 3) Align, 4) Motivate and 5) Govern/Manage your program below.

1. Mobilize:
Executive and Management BSC Briefing Sessions: Does your executive or management team support the Balanced Scorecard program? Are they in touch with the latest best practices? Executive and management briefing sessions are designed to create awareness and buy in among board, corporate, business unit and functional management teams for the value of a Balanced Scorecard centric CPM program. Sessions are tailored to your industry and company. Gain real world insights from Hall of Fame expert award winning performances. Understand best practices and learn about real "implementation" lessons learned and issues from to aid in your decision making process.

Refresh/Fix: Balanced Scorecard Refresh and Recovery Services: Has your Balanced Scorecard program lost its momentum or relevancy? Does management use it during meetings? Do links among your objectives, measures, target and intiatives still drive performance? The firm offers a BSC Audit against Hall of Fame criteria to identify gaps in your BSC program and improve performance.

2. Translate:
Strategic Planning and Mapping Development: How well do employees understand the company strategy? Does it reside in a binder on the shelf or is it being actioned by your employees? Clarify your strategic objectives to focus your organization on its key strategic competencies to accelerate financial, customer, operations and people "implementation" results. Avoid funding unproductive strategic objectives and initiatives. Establish clear accountabilities to improve implementation of your strategies.

3. Align:
Expand Balanced Scorecard Program: Is your organization aligned at all levels? Do related business units and support functions operate in a coordinated manner? Cascade and "implement" Balanced Scorecards throughout your organization. Optimize alignment among your corporate, business units, and functions. Clearly link objectives, measures, targets and initiatives to drive value creation for shareholders, constituents, customers, and employees.

4. Motivate:
Create Organizational Participation: How effective are your Balanced Scorecard communications programs? How informed are your employees? Fortune magazine reseach shows that 95% of employees do not understand the company strategy creating an obstacle to strategy implementation. Leverage the power of your employee base by linking and aligning their roles and responsibilities with your Balanced Scorecard "implementation" program. Develop compensation and recognition programs to optimize your results (below).

Link Balanced Scorecard and Compensation: Do your compensation programs reward the right strategic behavior? Are you stuck in a department budget to actual environment which works at cross purposes to your strategy? Fortune magazine research shows that 25% of employees compensation are linked to company strategy creating an obstacle to strategy implementation. Learn how to link compensation to drive financial, customer and operations, tap into your most valuable resource, your people. Click for a Better Management article linking the BSC and compensation.

Integrate Balanced Scorecard and Sarbanes Oxley: Does your company view SOX as an audit initiative? Have you mined or leveraged your SOX investment to improve performance? While most companies view Sarbanes Oxley in a regulatory compliance context, leading companies have linked and aligned their Balanced Scorecard objectives and measures to their SOX processes to improve results. Click here for APQC SOX BSC article

5. Govern:
Conduct Meetings for Results: How effective are your meetings? Do you suffer through line item budget reviews that are supposed to help your company implement its customer and operational strategies? Fortune magazine reseach shows that 85% of management meetings fail to spend more than one hour a month discussing strategy creating an obstacle to strategy implementation. Most companies fall far short reviewing detailed operating results and miss key changes to the market, customers and operations. Learn how to streamline your monthly and weekly meetings to free up valuable management time.

Integrate Balanced Scorecard with Six Sigma: How well are your Balanced Scorecard and Six Sigma or improvement programs linked? Are all initiatives worth pursuing? Does your organization have initiative fatigue? Many companies operate separate Balanced Scorecard and Six Sigma DMAIC programs resulting in conflicting and unsynchronized efforts. Learn from a proven integration approach to optimize your programs to drive company strategy. Click here for APQC BSC Six Sigma article

Integrate Balanced Scorecard and Activity Based Management (ABM): How do you know which customers are the most profitable? What company resources do they consume in dealing with your employees? What is the true cost of your shared services? Many companies are shocked to learn some key customers are unprofitable, and some departments are significantly more expensive than outside service providers. This service will link ABM to KPIs to drive strategic and operational improvements.

Integrate Strategy and Planning and Budgeting: How well does your financial planning process integrate with your strategic planning process? How can you operate a company with financial statements alone that fail to include customer, operations and people objectives? Fortune magazine research shows that 60% of traditional budgets fail to link to company strategy creating a significant obstacle to strategy implementation. Understand how conflicting priorities suboptimize results. Understand how traditional budget to actual financial budgets can undermine your customer, operations and people objectives. Click here for an ASMI Balanced Scorecard Based Budgeting article

Integrate Balanced Scorecard and Customer Surveys: How integrated is your customer and competitor intelligence and your Balanced Scorecard program? Has your company initiated customer programs that align with your BSC and customer survey objectives and measures? Design and implement award winning web based customer surveys to rapidly improve Customer satisfaction. Align your core internal and support processes to accelerate and increase customer satisfaction along price, speed to market, quality, branding parameters.

“The brain is a wonderful organ. It starts working the moment you get up in the morning and does not stop until you get into the office.”
- Robert Frost

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